Contact Public Works
If it's an emergency, call 9-1-1.
Report an problem, book an appointment to meet with us, or contact us for help.
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San Rafael, CA 94901
Friday: 8:30am - 12:30pm
(Closed 12 - 1pm)
Walk-in
Tuesdays, Thursdays: 8:30am-12:30pm
Other agencies
Unincorporated
We can only help at locations within the city’s jurisdiction. If your problem is outside of our border, contact: Marin County Public Works.
Utility poles
If something is hanging from or tangled in utility pole wires, contact the agency that maintains the pole.
Poles closest to the ground are maintained by AT&T or Xfinity. Contact either one to resolve. You do not need to have an account with them. Ask to speak with a representative. If possible, reference the number on the pole when you call.
- AT&T: 1-800-288-2020
- Xfinity: 1-800-934-6489
Poles higher up are maintained by PG&E:
- Report a safety issue to PG&E
- Call 1-800-743-5000
Dead or injured animals
Contact Marin Humane Society:
- 415-883-4621, extension 1
- 415-309-6339, if after hours
Provide them with as much as information as possible so that they can take care of the animal. They provide this service 7 days a week.
Water leak
Contact Marin Municipal Water District:
- If it's a water emergency (like a potential main break), call (415) 945-1500
- Report water problems online